Our Mission
Dash Claims is an accident management company based in Scotland, offering the fastest, most dependable, and friendliest service. To anyone that is involved in a non-fault car accident across the UK.
Car accidents can be stressful, so let us manage the worry and hassle. We make it simple and easy to get you back on the road as quickly as possible.
At Dash Claims, we maintain constant communication with our clients throughout the claims management process. Plus ensure that all other parties are kept informed.
From the outset, Dash Claims & our partners engage in positive dialogue with third parties, managing their expectations within a controlled claim environment. Facilitating repairs and mobility requests from the very beginning.
Dash Claims and our partners manage the entire claims process, utilising technology-driven communication channels to cover every perspective. This means we are accountable to our clients at every stage. From capture and management to mitigation. For us, communication is of paramount importance.
What We do
Primarily Dash Claims specialise in non-fault motor accident claims, providing free vehicle repairs for drivers who were not at fault. We bill the at-fault driver's insurer, ensuring your car is repaired at no cost to you. With no excess to pay and your no-claims bonus preserved. Trusted by many satisfied drivers, you can check our reviews to see their positive experiences.
Dash Claims is an innovative and dynamic company. Who partners with companies that lead the way within the claims management industry. Taking immense pride in our team of dedicated and motivated professionals, who prioritise exceptional customer service above everything else.
We avoid jargon. Get straight to the point and help you get back on the open road. Our team of experienced network repairers will fix your vehicle and assist you in recovering any costs or losses you may be entitled to. They use only manufacturer parts, with all repairs approved by highly qualified independent engineers.
When your non-fault claim is accepted, you will not have to pay your excess, and in most cases, your no-claims discount will remain unaffected. To minimise any disruption and inconvenience while we process your claim - Dash Claims will provide you with a vehicle like your own, whether it's a moped, saloon car, HGV, or high-end sports car. (Subject to status and availability).
Dash Claims can help clients if you have suffered an injury as a result of an accident. To claim compensation to assist in your recovery.
We can recommend an experienced solicitor to manage your claim and assist with arranging any necessary treatment. Our claims management service is provided at no cost to you.
Dash Claims will receive a recommendation fee from your legal representative.
While we do not charge for our recommendation services, the chosen legal representative will deduct a fee from the personal injury compensation recovered.
Our Vision
Every Dash Claims customer receives the highest level of professionalism and respect.
We recognise that being involved in a car accident is both inconvenient and distressing. Our goal is to support and assist you every step of the way.
Dash Claims takes an ethical approach to managing non-fault claims. We believe that delivering high-quality, yet swift repairs is crucial for minimising costs for third-party insurers.
Our vision is to ensure our clients are in a replacement hire vehicle for the shortest time possible. While we prioritise our clients' interests, we also believe that keeping costs down for third-party insurers is essential for any claims management company.
The starting point for our ethical claims journey is establishing one of the fundamentals of claims handling and management: the first notification of loss (FNOL).
Whether through our app or directly with our Claims team, our client only needs to inform us of the incident details. Once we have the basics, our team will spring into action, providing an effective claims management triage service.
Our innovative technology allows us to assess our client’s situation and quickly estimate repair costs. By leveraging extensive databases and collaborating with our nationwide supply chain partners. Dash Claims ensures that our clients receive a seamless service from the very beginning.
While we assist our clients in recovering any costs incurred due to their accident, we never coerce or push them into making claims for injuries or uninsured losses. We trust our clients to assess their own well-being after an accident. You know your own body best. We only ask for honesty about your injuries, as injury claims cost the insurance industry millions of pounds each year.
As an ethical claims management company, we do not support or endorse any attempts to exaggerate injuries. If we suspect a client is exaggerating, or making false claims, we will report this to the relevant authorities.
Experience
Dash Claims and our partners are an innovative, forward-thinking motor accident claims company. Between ourselves and our working partners, we possess decades of experience in the motor claims sector. Our team collaborates with some of the biggest companies in the claims and insurance industries.
When you choose Dash Claims, you are guaranteed first-class service.
Our dedicated and experienced staff are committed to guiding both businesses and individuals through every step of the claims process, ensuring you achieve the best possible outcome.
Dash Claims apply the highest standard to every claim. We are quickly being recognised throughout the industry as a claims management company who excel in claims involving specialist vehicles. We understand that when our clients are involved in a non-fault accident, they will almost certainly require their vehicle to earn their living.
With over 5.3 million commercial vehicles on the UK roads. Ranging from HGV, PCV, Vans, Taxi’s, and Driving School vehicles. It really matters that you have an Accident Management partner to fight for your rights. We provide accident management services to all those industries.
Dash Claims have partnerships set in place, that have saved our clients from losing thousands of pounds on needless vehicle downtime. Mainly due to non-fault accidents being needlessly mismanaged.
Driving School Accident Management Services
When Dash Claims was founded, we aimed to offer effective Accident Management solutions to Driving Instructors and Driving schools.
Did you know - we own and manage a Scottish driving school. That suffered massively in 2020 and 2021 due to two non-fault accidents.
In January 2020, one of our drivers in one of our driving school vehicles was involved in a rear end shunt. The Accident Management company appointed by our insurers promised a replacement Dual Control vehicle - that never appeared. Eventually, after 19 days of not earning due to this, we gave up, and hired a car by ourselves.
The damaged crashed car had been taken to be repaired by one of their approved repairers. But four weeks later, the repair had still not been started.
We were given every excuse imaginable from parts being delayed, to staff illness and equipment failure: the list goes on. In total, excluding four months when our car wasn’t being worked on during the pandemic lockdown, a simple repair on our car took 85 days.
In 2021, the same issue happened again, after a simple non-fault claim. No dual-control hire car was provided; which meant we had to source our own, then claim back the expenses. But why? The insurer underwrites driving school insurance policies; So surely, they want to provide a satisfactory Accident Management service when their clients have accidents?
In 2021 we collaborated with an Accident Management company and built what was the beginning of Dash Claims. We spent two years researching, building, and testing how we could make an effective accident management solution to help Driving Instructors receive a better level of service than we had experienced.
We believe Dash Claims has built the best Claims Management process available to driving instructors throughout the UK. Check it out below.
Driving School Accident Management Process:
Replacement vehicle network
Dash Claims has access to over three hundred dual-controlled hire vehicles throughout the UK. Provided fully insured for both PDI’s and ADI’s for hire & reward driving lessons and the UK driving test.
Driving instructors do not earn if you do not have a safe, reliable, and effective vehicle. Dash Claims understands the importance of this because we are part of your industry.
Repair Network
We believe that by using strategic and effective repair management processes, we can majorly reduce the time that your driving school vehicle is off the road for repairs. We insist that every repairer in our network agrees to the following principles.
Keeping our clients updated throughout your claim
Keeping our clients informed of how your repair is being managed, we believe this is the most important process of any claim. Our clients shouldn’t be sitting wondering what is happening. Clients deserve to be part of the process. Dash Claims will send out updates that we receive from the approved repairer. No client should ever be kept in the dark, wondering what is taking so long.
